Customer ServiceRialto Fire Department rates customer satisfaction with our provision of service utilizing a customer service survey card that is handed out or mailed to our customer contacts. Customer service is rated on a Likert Scale. A score of 1 indicates the lowest rating and a score of 5 indicates the highest rating. The chart below indicates the overall customer service ratings. The majority of our customers in the survey rated the overall customer service that they received as exceeding their expectations. The goal of customer service delivery at Rialto Fire Department is to always make an attempt to exceed customer expectations.
- Customer Service Report - 2008 (PDF - 299 kb)
Last Updated: 2/21/2012